Studio and SHop
Frequently asked questions

SHIPPING

Goods & Evil™ / Think Hard Design reserves the right to use any major shipping company and the United States Postal Service (USPS). We cannot ship packages to P.O. Boxes or F.P.O. addresses.  You must provide a valid residential or commercial “ship to” address during checkout.  Items usually ship within 3-7 business days on orders placed before 2:00 pm. We make every effort to get your purchase shipped to you as quickly as possible.  If your item will take longer to ship due to out of stock or production reasons you will be updated on shipping date ASAP. Expedited shipping is not available for items. International shipping is not available through the website shop. For international, please email us what you are interested in and your address and we will get back to you.

Returns and refunds

All artwork,and decal sales are nonrefundable

We want you to love your new T-shirt if there is a problem please contact us. Below you will find the long version of our return policy that we have to include, because sometimes there are not so nice people out there that want to take advantage of small businesses.

All clothing sales are nonrefundable. We suggest you view our sizing charts for apparel to determine the size that you will need. If the clothing is defective, damaged or incorrect, as a result of our error, Goods & Evil™ / Think Hard Design will exchange the product for a new one of the same kind, if available.  If product is unavailable, Goods & Evil™ / Think Hard Design will refund the purchase price for the item. All products must be returned with 100% of the original contents. Items are not returnable if they are worn or show signs of wear. All promotional items that may accompany a product upon purchase must also be returned in the new condition.  If the damage occurred as a result of shipping, and is not an error on the part of Goods & Evil™ / Think Hard Design, customers will need to make a claim with the shipping company that delivered the product.   

If you need to request an exchange, due to the reasons above, contact us via email at customerservice@goodsandevil.com within TEN (10) days from the date of delivery. Let us know what the problem is and follow the instructions provided by our customer service staff. You will be issued a RETURN CODE. No returns will be accepted with out a RETURN CODE. Use suitable packing materials for safety!, and make sure to write RETURN on the outside of your box when sending your return to us. Once we get your shipment, we’ll check it out and contact you to complete the exchange.

NOTE: We can only accept products purchased through our website. If you purchased our product directly from another retailer and wish to return it for a replacement or refund, you must contact them. We are not responsible for the return/refund policies of other retailers. We cannot issue direct refunds or replacements for our products sold by other retailers.

production

All items purchased directly from the Goods & Evil™ / Think Hard Design website are hand crafted. You may notice slight variations between two of the same items, no two pieces are ever exactly alike. Please expect slight differences between each piece. This is a natural result of hand craft items. Shirts are printed to order, please allow up to 7 business days for your item to be printed.  Average time is 2-4 days to ship orders. All Goods & Evil™ / Think Hard Design clothing items are hand printed by us with high quality materials. We inspect all of our items after production and do not sell any items we feel are less than 100%.

wholesale

Wholesale purchasing is available for businesses and shops. Pa tax exempt forms must be completed. If you wish to buy wholesale or distribute our products, please contact us at sales@goodsandevil.com

Apparel care

Machine wash cold. Wash dark colors separately. Use non-chlorine bleach only if needed. Tumble dry low if you absolutly have to... We suggest hang drying. Do not iron decoration/ print, it will melt. Do not dry clean.

If the tee was printed using specialty inks- Glow in the Dark, Foil, Felt, etc, washing inside out helps preserve the ink. The tees are primarily 100% cotton tee shirts so expect some shrinkage. If you machine dry expect 1/2 to 1 size shrinkage. To lessen this, try hang drying your tees.

retail stores

Some of our products are caried in local stores. Please call ahead to the store if you are looking for a specific item. We do our best to list which items kinds are in each store but are not always aware of how many. You can see a list of stores here - Buy Local

Variants

Sometimes we print our shirts in specail colors or runs. We usually offer them at shows or in specific stores. That goes for items such as bags as well. Think of them like blind box chase figures. If you see it and like it you should probably get it, you may never see that version again. Feel free to email or ask us at shows about any variants.

Credit Cards

We do take credit cards online and at shows as well. Your credit card statement may show Goods and Evil / Think Hard Design Inc. Think Hard Design Inc is our design studio that offers Goods and Evil brand clothing. Our online sales are billed through PayPal. You do not need a PayPal account to purchase items.